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CASE 13

HZ Legal AI

AI Legal Assistant and Knowledge Base

Professional experienceDigital product
Project overview

From operating need to a usable digital system.

A solution for legal knowledge retrieval, first-line responses, inquiry triage, and escalation into consultation and human review workflows.

Business challenge

Legal products require structured content, precise user journeys, strong searchability, and privacy controls while simplifying complex procedures without losing professional context. Structured knowledge by legal topic and service.

Critical flowSemantic retrieval before answer generation.
Solution approach

What we designed and delivered

Product structure, workflows and operational controls translated into an executable experience.

  1. Structured knowledge by legal topic and service.
  2. Semantic retrieval before answer generation.
  3. Lead capture and routing to the appropriate service.
  4. Form, API, follow-up, and notification integration.
  5. Privacy, permissions, and supervisor review for content and requests.

Technology & capability

RAGSemantic SearchKnowledge BaseAPIsWorkflow Automation

The engagement produced reusable capability for similar projects, with more controlled legal content and service delivery.

UI / UX journey

Interfaces built around real roles and tasks

Concept UI/UX visualizations based on the documented project scope.

01

Legal AI Workspace

Structured knowledge by legal topic and service.

02

Knowledge Sources

Semantic retrieval before answer generation.

03

Chat & Citations

Lead capture and routing to the appropriate service.

04

Evaluation Dashboard

Form, API, follow-up, and notification integration.